Refund and Returns Policy

At SAVAGE, we are committed to ensuring your satisfaction with our selection of high-quality camping gear, durable tents and shelters, and essential outdoor accessories. If you are not entirely satisfied with your purchase, we’re here to help with a clear and straightforward refund and returns policy.

Refund Policy

1. Refund Eligibility

• To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of purchase (such as an order confirmation or receipt) is required to process a refund.

2. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and the amount will be credited back to your original method of payment within 7-10 business days.

3. Non-Refundable Items
Certain items are not eligible for refunds, including:

• Gift cards
• Clearance or final sale items
• Customized or personalized products

Returns Policy

1. Return Window
You have 30 days from the date of receipt to initiate a return.

2. Conditions for Returns
To qualify for a return:

• The item must be unused, unwashed, and in its original condition.
• All accessories, manuals, and packaging must be included.

3. Steps to Initiate a Return

• Contact our customer service team at [email protected] or fill out the return request form on our website.
• Ship the item back to our return address provided by the support team.

4. Return Shipping Costs

• Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service to ensure your item is safely returned.

Damaged or Defective Items

If your product arrives damaged or defective:

• Please contact us within 7 days of receiving the item.
• Provide a detailed description of the issue along with photos of the damage or defect.
• We will replace the item or issue a full refund at no additional cost to you.

Exchanges

We only replace items if they are defective, damaged, or the wrong size. If you need to exchange an item for the same product, please contact us at [email protected].

Contact Us

If you have any questions or need assistance with a return or refund, please don’t hesitate to contact us:

• Email: [email protected]

We’re here to make sure your outdoor adventures are fueled by the best gear and a hassle-free shopping experience.