Shipping Policy

At SAVAGE, we are committed to delivering your high-quality camping gear, durable tents and shelters, and essential outdoor accessories in a timely and reliable manner. Below, you’ll find all the details regarding our shipping process.

Order Processing Time

• Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Delays: If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you of any significant delays.

Shipping Rates and Delivery Estimates

We offer the following shipping options:

1. Standard Shipping
   • Estimated Delivery Time: 5-7 business days
   • Shipping Cost: $30
2. Express Shipping
   • Estimated Delivery Time: 2-3 business days
   • Shipping Cost: $60
3. Overnight Shipping
   • Estimated Delivery Time: 1 business day
   • Shipping Cost: $100

Note: Delivery times are estimates and may vary depending on your location and external factors such as weather or carrier delays.

Shipping Locations

• Domestic Shipping: We ship anywhere within Hong Kong.
• International Shipping: We currently ship to select countries outside of Hong Kong. International shipping rates and delivery times will vary based on the destination.

For international orders, please note:

• Customers are responsible for any customs duties, taxes, or fees imposed by their country.
• Delivery times may be affected by customs processing.

Shipping Confirmation and Tracking

• Once your order has been shipped, you will receive a confirmation email with your tracking number.
• You can use this number to track your package through our shipping carrier’s website.

Lost, Damaged, or Delayed Shipments

• Lost Packages: If your package is lost during transit, please contact us at [email protected]. We will work with the carrier to resolve the issue.
• Damaged Items: If your item arrives damaged, please notify us within 7 days of receipt. Include photos of the damage, and we will assist with a replacement or refund.
• Delays: While we strive for timely delivery, unforeseen delays by the carrier may occur. We appreciate your patience in such cases.

Order Changes or Cancellations

• Once your order has been processed and shipped, we are unable to make changes or cancel the shipment.
• If you need to update your shipping address, please contact us immediately after placing your order at [email protected].

Free Shipping Offers

Free shipping promotions (if applicable) apply only to orders within Hong Kong. International orders and expedited shipping options are excluded from free shipping promotions unless otherwise stated.

Contact Us

If you have any questions or concerns about your shipment, feel free to reach out to our customer service team:

• Email: [email protected]

We’re here to ensure your outdoor adventures start with a seamless shopping and delivery experience.